win 63 Privacy Policy: How We Handle Your Account Data
This Privacy Policy explains what information win 63 collects when you access our lobby, create an account, or complete a transaction using Maya, Coins. ph, or Bank Transfer — and how we use, store, and protect that information. Availability of our services depends on local law and is limited to eligible regions.
Account data collected at registration
Maya, Coins. ph, Bank Transfer context
Your right to review and correct records
How to contact us about your data
POLICY SCOPE DETAILS
What This Policy Covers and How It Applies
When you open an account with win 63, we collect the details you provide during registration — your name, contact information, and the credentials you choose. When you make a deposit or withdrawal through Maya, Coins. ph, or Bank Transfer, our payment processor receives the transaction data needed to complete that transfer; we retain a record of the transaction reference on our side, not your full wallet credentials. We also collect technical data automatically: device type, browser session identifiers, and pages visited inside the lobby. This data helps us keep your session stable and identify unusual access patterns. We do not sell your personal information to third parties. We share data only where it is necessary to process a payment, comply with a lawful request, or investigate a reported security concern. Data we hold about you is kept for as long as your account is active and for a retention period required by applicable rules afterward. If you close your account, you may request a summary of what we held and confirmation that inactive records have been removed from live systems.
Maya Transactions
When you transact via Maya, the payment processor handles wallet-level credentials. We record only the transaction reference and the amount, which appear in your account wallet history.
Coins. ph Transfers
Coins. ph transfers are processed through their own infrastructure. Win 63 receives a confirmation reference; your Coins. ph login details are never stored on our servers.
Bank Transfer Records
Bank transfer deposits are matched to your account by reference code. We keep the reference and amount on file; your full bank account number is not retained in our system.
Session and Device Data
We log session identifiers and device type to maintain lobby access and detect unusual activity. This data is not linked to your payment credentials and is reviewed only for security purposes.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies on win 63
This policy applies to data collected directly through win 63 — at account creation, during lobby use, and at the point of any transaction you initiate on this site. It does not govern data handled by third-party services you reach by leaving our domain. Understanding the boundary between what we control and what a third party controls helps you make informed choices about where your information goes.
Account Access
All data entered on the win 63 registration and login pages is covered by this policy. This includes your email address, contact details, and the session tokens generated when you log in.
Transactions
Deposit and withdrawal records initiated through our cashier page are within scope. The payment provider's own handling of wallet or bank data is governed by that provider's separate policy.
Site Content
Your browsing activity within the win 63 lobby — which game categories you visit, how long a session runs — is recorded by our analytics tools and covered here.
Third-Party Services
Links to external sites, payment provider portals (Maya, Coins. ph, your bank), and any third-party app are outside this policy's scope. Review their own privacy terms before submitting data there.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
You have specific actions available to you regarding the personal information win 63 holds. You can request a copy of the account data we have on file — send that request to our support channel with your registered email address, and we will respond with a summary. If any detail is incorrect — for example, a contact number that has changed — you can update it directly in your account settings, or ask support to correct it if the field is not editable from your dashboard. Where you believe data is being held beyond its necessary period, or where you want to raise a concern about how a particular piece of information was collected, our support team is the right first contact. We aim to acknowledge data requests within a reasonable period and to resolve straightforward corrections quickly. Where a request involves payment records tied to Maya, Coins. ph, or Bank Transfer, we will confirm what we hold on our side and direct you to the relevant provider for records outside our custody.
Review Your Records
Email our support team from your registered address to request a summary of the personal data we hold on your account. Include your account username so we can locate the correct file.
Correct Account Details
Update contact information through your account settings after login. If a field is locked — such as your registered email — contact support with proof of identity to request a correction.
Raise a Data Question
If you have a question about how a specific piece of data was collected or why it is retained, write to our support team. We will explain the basis and the retention period that applies.
Request Account Closure
Closing your account triggers a review of active data. We will confirm what is removed from live systems immediately and what is retained for the period required by applicable rules.
REACH OUR TEAM
How to Contact win 63 About This Policy
If you have a question about this Privacy Policy, a data correction request, or a concern about how your information is handled, our support team is the right contact. You can reach us through the channels below. For account-specific queries, have your registered email address ready so we can locate your records without delay.
Live Chat
Open the chat widget from any page in the lobby while logged in. Describe your privacy question and our team will respond directly in the session.
Email Support
Send your data request or policy question to our support email address shown in the Contact page. Include your registered account email in the message body.
Account Help Centre
The Help Centre accessible from your account dashboard lists common privacy and data questions with step-by-step instructions for self-service corrections.
HOW WE PROTECT DATA
Data Handling, Cookies, and Account Security at win 63
applies account-level security measures to the personal data we hold. Passwords are stored in hashed form — we do not have access to your plain-text password, and neither does anyone on our support team. Sessions are protected by tokens that expire when you log out or after a period of inactivity. We use cookies to maintain your logged-in state, remember your lobby preferences, and collect anonymous session analytics. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the lobby functions. For data retention, active account records are kept for as long as your account remains open. After closure, a subset of transaction and identity records is retained for the period required by applicable rules, then removed from live systems. To request a change or raise a concern, contact support with your registered email.
Password Security
Your password is stored as a hashed value. Win 63 support staff cannot read it, and we will never ask you to share it in a support conversation. Reset it any time through the login page.
Cookie Use
We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. Manage your cookie preferences in your browser; some lobby features depend on session cookies being enabled.
Data Retention
Active account data is held while your account is open. After you close the account, transaction and identity records are kept only for the period required under applicable rules, then removed.
Policy Updates
When this policy changes, we update the version date at the top of this page. Continued use of the account after a change is posted means you have had the opportunity to review the updated terms.
POLICY FAQ
Frequently Asked Questions About This Privacy Policy
These questions cover what we hear most often from account holders about data, access, and their rights under this policy. If your question is not answered here, reach our support team through live chat or the support email address on the Contact page.
What personal data does win 63 collect when I register?
We collect the name, email address, and contact details you enter on the registration form. We also log device type and session identifiers automatically once you access the lobby. We do not collect payment wallet credentials at registration.
Does win 63 store my Maya or Coins. ph wallet details?
No. When you transact through Maya or Coins. ph, the payment provider processes the wallet-level data. We receive and store only the transaction reference number and amount, which appear in your account wallet history.
Can I see the data win 63 holds about my account?
Yes. Email our support team from your registered address and ask for a data summary. We will compile the personal information we hold on your account and send it back to you. Include your account username in the request to speed up the process.
How do I correct an error in my account details?
Log in and go to your account settings — most contact fields are editable there. If the field you need to change is locked, such as your registered email address, contact support with your current registered email and a brief explanation of the correction needed.
How long does win 63 keep my data after I close my account?
We remove active account data from live systems when you close the account. A subset of transaction and identity records is retained for the period required under applicable rules. After that period ends, those records are also removed. You can ask support to confirm what is held and for how long.
Does this policy cover the websites I reach by clicking links inside the win 63 lobby?
No. Once you leave the win 63 domain — for example, by opening your Maya app or visiting a linked third-party site — their own privacy terms apply. This policy covers only data collected and processed directly by win 63 on this site.
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